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Sales Prep School
Welcome!
Download the Workbook
Download the Sales-Libs
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01 – The Basics
Start Here! (1:56)
Your Role (1:12)
Physical – Mental – Relational (0:45)
Physical: Dress (1:58)
Mental: Mindset (4:06)
Relational: Team (3:32)
Preparing for the Day (1:58)
Listen While You Work: Time for a Reset
Walk-In Customer Service (3:26)
Phone Customer Service (2:02)
Listen While You Work: 4 Must-Know Rules for Customer Service
You Had Me at Hello: 5 Steps to the Perfect Sale (8:33)
Clique Tip: Tell Me More (2:36)
Walking Through the Point of Sale Process (3:56)
Clique Tip: On Delivery Fees (1:30)
Descriptive Words that Sell (Power Words!) (3:19)
How You Respond: It's Make or Break (6:47)
Get Specific: Sympathy Sales (5:11)
Plant Sales (1:57)
02 – Who's Calling?
A Conversation with the Sales Girls (7:05)
Know Your Customer: Who's Calling? (12:45)
Get Specific: Handling Different Personality Types (13:10)
Listen While You Work: Know Your Audience
03 – Elevate
Pre-Calling for Holidays (7:14)
How Your Website Relates to YOU (3:22)
Clique Tip: Being Website-Ready (2:10)
Common & Popular Flowers and Foliage (7:35)
Common & Popular Design Styles (5:32)
What's in the Display Cooler? (2:26)
04 – Practice Makes Perfect
Making it Your Own (1:24)
Everyday (4:39)
Anniversary (3:25)
Sympathy (3:00)
05 – Professional Development
Elevated Customer Experience (11:27)
Asking for Google Reviews (6:11)
Listen While You Work: What to Say, and Not to Say!
6 Steps to Diffusing a Situation (11:29)
Clique Tip: PSA about Complaints (0:45)
Elevated Sympathy Sales (4:51)
06 – Seasonal Sales
Holiday Sales 2021 (6:19)
Get Specific: Valentine's Day Sales (3:47)
Listen While You Work: Valentine's Day Customer Service
Get Specific: Mother's Day Sales (1:51)
Listen While You Work: Mother's Day Checklist
Workshops and Bonuses
You Had Me At Hello (Teleflora Design Education)
Listen While You Work: 4 Must-Know Rules for Customer Service
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