Course Curriculum
Welcome!
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01 – The Basics
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- Start Here! (1:56)
- Your Role (1:12)
- Physical – Mental – Relational (0:45)
- Physical: Dress (1:58)
- Mental: Mindset (4:06)
- Relational: Team (3:32)
- Preparing for the Day (1:58)
- Listen While You Work: Time for a Reset
- Walk-In Customer Service (3:26)
- Phone Customer Service (2:02)
- Listen While You Work: 4 Must-Know Rules for Customer Service
- You Had Me at Hello: 5 Steps to the Perfect Sale (8:33)
- Clique Tip: Tell Me More (2:36)
- Walking Through the Point of Sale Process (3:56)
- Clique Tip: On Delivery Fees (1:30)
- Descriptive Words that Sell (Power Words!) (3:19)
- How You Respond: It's Make or Break (6:47)
- Get Specific: Sympathy Sales (5:11)
- Plant Sales (1:57)
02 – Who's Calling?
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03 – Elevate
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04 – Practice Makes Perfect
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05 – Professional Development
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06 – Seasonal Sales
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Workshops and Bonuses
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